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We operate an in-house complaints procedure; a patient information sheet is available on request. In the first instance, please send a letter of complaint to the Practice Manager in writing, by post or by email to Your complaint will be acknowledged within 3 working days. Alternatively you can contact the Patients Advice and Liaison Service (PALS) on 01482 334616. You can also leave comments about the practice on the NHS Choices website at

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