We are committed to give the best possible service to our patients. We feel we can only do this by working closely together. The information below outlines the standard we aim to achieve and details your responsibilities to help us.
By working to these guidelines, you can HELP US TO HELP YOU.
Contract Of Care
The care of our patients is fundamental to the service we provide and it should be recognised that the patient has a responsibility for his or her own health and well-being.
Patients should expect to be treated with respect and courtesy by the team at all times, and not discriminated against on the grounds of sex, race, colour or age etc. by any member of the team.
All staff should be treated with courtesy by patients at all times - the Practice supports the "NHS Zero Tolerance" campaign and patients who are abusive and/or aggressive will be removed from the Practice list and the matter reported to the Police.
Patients should respond in a positive way to questions asked by the reception staff. The only reason questions are asked by reception staff is to assist in the provision of your care.
Patients should attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment! Likewise we will try and run our clinics on time and provide you with information is a clinic is running late.
An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made.
An appointment is for one problem only – additional time needs to be allocated if you wish to discuss more than one problem
Patients should make every effort when consulting the surgery to make best use of nursing and medical time. We have a diverse range of health professionals employed and it is often quicker and more appropriate for you o be seen by someone other than a GP.
Home visits should be medically justifiable and not requested for social convenience.
Please give us 48 hours’ notice for repeat prescriptions.